My order

What is pre-order?

A preorder means you place and pay for your order before items are shipped.
FCPlus preorders are seasonal and limited , once the deadline passes, no additional orders will be accepted, and cancellations or refunds are not available. After the closing date, you can expect a shipping notification within 7–10 business days.

If you have any questions, feel free to reach out via E-mail (info@fashioncornerplus.com) or WhatsApp (+852 90170309).
How to place an order?

You can place an order by logging in or registering an account.
Guest checkout is also available, but please make sure you provide a valid email address that can receive order confirmation.
What are the available payment methods?

We aim to make your online shopping experience effortless by offering a variety of payment options.
Currently, we offer the following methods of payment:

• Credit card
(Visa, MasterCard, Amex and Union Pay)
• Paypal
• PayMe
• FPS

During checkout, the system displays all available payment options in your country.
How can I track my order?

Once your order is sent, we'll email you the tracking information. You can also track your order on your account page.
Can I update shipping information after placing my order?

We will process your order once it is placed, so we cannot make any changes.
However, if you need to correct any information, please contact us via E-mail (info@fashioncornerplus.com) or WhatsApp (+852 90170309).
Can I cancel my order?

Unfortunately, once your order is purchased, it cannot be canceled.
Can the order be shipped separately?

To ensure efficient delivery, each order must be shipped in a single package with all parcels sent together.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if I receive the wrong product?

If you have received the wrong product, please email us (info@fashioncornerplus.com) so we can assist you further.

Shipping

Which carries do you ship with?

All orders will be shipped via SF Express, and tracking numbers will be provided.
With SF Express, you can have your order delivered to your address or SF Store/EF Locker.
Do you ship worldwide?

Currently, we only ship within Hong Kong. We hope to expand shipping destinations in the future , stay tuned.
How much will shipping cost?

Shipping costs depend on the parcel’s weight and will be automatically displayed on the checkout page after selecting the destination and delivery service.

  • Hong Kong and Macau
    Free shipping on full-price orders over HK$500 in Hong Kong and over HK$800 in Macau.

Exchange

Can I exchange the item?

We offer a 10-day exchange guarantee for online orders.
Exchanges are only accepted for sizing issues.

Please note: Discounted items are
non-exchangeable and non-refundable.

If you received the wrong item or a defective item, please contact us via
Email: (Info@fashioncornerplus.com) or WhatsApp (+852 90170309).
Can I return my order?

Unfortunately, all items and orders are non-returnable and non-refundable after purchase
What is your exchange policy?

We offer a 10-day exchange policy for unworn, unwashed items with sizing issues. Please review the following conditions before requesting an exchange:

  • Exchanges are accepted once per item only.
  • Exchanges can only be made for the same item in another size.
  • Sale items and discounted products are not eligible for returns or exchanges.
  • For sanitary reasons, we cannot accept exchanges for underwear, safety shorts, and tube tops.
  • Items returned after the 10-day exchange period will not be accepted.
  • Customers are responsible for the exchange shipping fee.
  • Orders placed using store credit cannot be exchanged.
  • If you receive a damaged item, please contact us by email (info@fashioncornerplus.com) or WhatsApp(+852 90170309) for assistance.

How to proceed with an exchange:

  1. Contact our customer service team before sending your item back.
  2. Send your package via SF Express.
  3. Provide us with the tracking number once your package has been shipped.

Sizing

How do I find my size?

Each product comes with its own size chart, including detailed garment measurements in both cm and inches. We also include fit notes to help you choose.
If you're unsure, feel free to WhatsApp us and we'll help you find the right fit.
How do I measure my size?

To help find the best fit, you may need to measure your size.

Chest:
Placing the end of the measuring tape on the front of your chest at the widest point. Wrap the measuring tape around your back under your arms, making sure it stays flat and doesn't twist.

Waist:
Measure your waist at the smallest part. Ensure the tape measure lies flat around your body and take the measurement in the front.

Hips:
Wrap the measuring tape around your body, going over the widest part of your buttocks. Keep the tape flat and horizontal against your body, then measure where the tape meets itself in the front.

When taking measurements, use a tape measure over your underwear or form-fitting clothing and compare your body measurements with those on our size chart. Choose the size that closely matches your measurements.

Customer Support

Contact us

Have additional question?

FCPlus team is available for assistance during business hours from 13:00-20:00, Wednesday to Saturday. Our average response time is 1-2 business days.

WhatsApp: +852 90170309
E-mail: info@fashioncornerplus.com