FAQ
Shopping Procedure
1. Log in to the website
Click on the member at the top right of the homepage to log in or create a new account. You can also choose to sign in with Facebook / Google / Amazon, which is quick and easy.
2. Add items to your shopping cart
Please confirm the size and quantity of the selected item, then choose the checkout.
3. Go to the checkout page and enter your profile and address
You can enter the appropriate code on the address page if you want to send it to the SF Express Store or EF Locker.
4. Choose the shipping method
Free shipping is available for all orders of regular-priced items (per order).
The shipping fee will be charged with SF(Pay by Receiver) for orders not meeting the complimentary shipping offer.
For details, please visit Shipment Method.
5. Select the payment method
If you need to enter the coupon code, please ensure that the checkout page shows that the coupon code has been successfully applied and that the discount amount has been deducted to complete the promo code application.
6. Complete payment
Upon successful, you will receive a system SMS/email confirmation.
7. Dispatch and shipping
We will arrange the delivery when we receive your order. After shipment, we will notify you that the waybill number can view the latest shipping status.
Delivery and Shipment
How long does it take to receive the order after the order is placed?
In-stock items can be shipped within 1 to 3 days.
A pre-ordered item that takes 7 to 14 days to be delivered
(If your cart contains in-stock and pre-order products, your order will be shipped when all items arrive.)
International orders will be received 14-18 days after we ship out your parcel.
Can I change the shipping information after I had placed my order?
We will process your order once placed, so we cannot make any changes. If you have urgent updates, please contact customer service via WhatsApp(+852 9017-0309) within 1 hour after placing your order.
Can I combine my two orders and send together?
Suppose you purchase two or more orders simultaneously and provide the same phone number and address. In that case, we will combine and send your orders to ensure you can receive them simultaneously.
Can the same order be shipped separately or pick up separately?
To ensure efficient delivery, each order must be shipped in a single package with all parcels sent together. Thank you for your cooperation.
How can I track my order?
For the local order, SF will send an SMS with the tracking number to the phone number you provided in your order; you can check the latest shipping status at SF.
Do you accept overseas orders?
We accept overseas orders. Please visit here to learn more: Shipment Methods
Pickup at Store Service
Pick-up at Store Procedures
When placing your order, you can choose"Pick-up at Store" or "Shipping Methods" in the checkout process.
we will notify you via Email.
Can I exchange the items after I collected my order at the store?
We offer a 10-day exchange guarantee for our online orders.
Can I pick up my order at the store? Can I pay for my order at that time?
Yes, you can definitely pick up your order at the store.
Where is the store and when it opens?
Store address:
Room 216, 2/F, Yick Tai Industrial Building,
650-652 Castle Peak Road, Lai Chi Kok.
Return, Refund and Exchange
Can I return and ask for a refund?
All items and orders are non-returnable and non-refundable.
Freight fee for exchange
Extra shipping fees are your responsibility if you want to exchange your purchase for a different size or color.
Can I exchange the item?
*All products purchased at our retail store cannot be returned, refunded or exchanged.
We offer 10-Days Exchange guarantee for our online* order. We only accept exchange requests due to a size problem and can only exchange a different size/colour of the same product for you. For more information, please visit our Exchange Policy.
I think the item I brought is defective. What should I do?
If you believe your product is defective, please contact with our customer service.
e.g., your order number, reason for exchange, and item name.
Can I change or cancel my purchased items after I placed the order?
Once the order is placed and paid, it cannot be changed or cancelled
Sizing
What is the biggest size you have?
We offer sizes from S - 2XL. Please pay attention to the size chart and description of the product page.
How can I choose the right size?
We understand that each person's body shape is different.
I had a 2XL dress that is a good fit, should I also buy 2XL this time?
If the 2XL dress you have fits you well, it's a good idea to stick with the same size for your next order.
Clothing Care
Can all clothes be washed in the washing machine?
All clothing can be machine-washed except for the item marked explicitly on the product page. Hand washing is the best way to clean and care for your clothes.
Will the dark colour clothes fade?
Since the dark-coloured dye is heavy, residues will remain on the clothes' surfaces. We recommend washing the dark and light colour clothes separately.
Will the clothes shrink?
It depends on the fabric and how you wash and dry the clothes. Some fabrics, such as cotton and wool, are more prone to shrinking than others.